How can we help?

Open the app and tap Create a Business. Sign in with Apple — no password to remember. Enter your business name and pick the default roles your employees fill (e.g. Server, Line Cook, Cashier).

From the Team tab, share the 6-character invite code or a deep link with your employees. They'll be in your roster the moment they accept.

Open the app and tap Join a Business. Sign in with Apple. Enter the 6-character invite code your manager sent you (or tap their deep link).

You'll start with zero assigned roles. Your manager certifies which roles you're qualified for from the Team tab — that's what unlocks shifts you can claim from the open-shift board.

Pull-to-refresh on the home screen — CoverShift syncs all data from the server on demand. If you're still empty, sign out and back in (Settings → Sign Out). Your manager may need to re-add you if they removed you from the team.

Yes. CoverShift ships universal for iPhone and iPad. Same features on both. Sign in with Apple uses your shared Apple ID, so the same business shows up on both devices.

Open your schedule, tap the shift you need covered, then tap Post for Coverage. Add an optional reason — your manager sees it on the approval screen.

Your manager and the rest of your team get a push notification instantly. The shift appears on the Available Shifts board for any eligible coworker to claim.

Coverage — you hand the shift off. Whoever claims it becomes the new scheduled employee. Manager approves the handoff in one tap.

Swap — you trade shifts with a specific coworker. Both of you keep your week's hours; just the calendar slots change. The targeted employee accepts or declines, then the manager approves.

The original employee's manager gets pinged immediately so they can approve as soon as someone claims. Every eligible coworker (right role, no schedule conflict, no overtime trigger) also gets the push so they have a fair shot.

Yes. Open the shift, tap Cancel Coverage Request. If nobody has claimed it yet, the post disappears. If someone has claimed but the manager hasn't approved yet, the claim is reverted and the requester is notified.

You haven't been certified by your manager for that role. The shift will still show on the board (you can see what's open), but the claim button is disabled.

Ask your manager to add the role to your profile from the Team tab. Two taps on their end.

Claiming the shift would push your weekly hours past the overtime threshold (default 40 hrs). CoverShift flags it inline so you and your manager can decide whether to absorb the overtime cost or let someone else claim.

You already have a shift that overlaps with the open one. CoverShift won't let you claim until the conflict resolves (you cancel one, or your manager reassigns).

Yes. Open your home screen during your shift window — the Ready to clock in card appears at the top. Tap once to clock in. Tap again at end of shift to clock out. Your manager sees the timestamps on Timesheets.

Geofence enforcement (Pro) blocks clock-ins when the employee's device isn't within a radius of the business location. Managers turn it on from Settings → Business → Geofence. The default radius is 150 metres; you can adjust per business.

Without Pro, clock-in is free for everyone but is location-agnostic — employees can clock in from anywhere.

Managers: open Timesheets, pick the week, tap the export button (top right). A CSV is generated with employee names, scheduled hours, actual hours, and variance pills. Share via Mail, Messages, AirDrop, or save to Files.

Only managers can edit time entries (Free + Pro). When you edit, an EDITED pill appears on that entry. Pro businesses also get an audit trail showing what changed, who changed it, and when.

Free — up to 10 employees, post + claim shifts, manager approvals with conflict flags, weekly calendar, clock-in + timesheets + CSV export, push notifications. No card, no trial.

Pro ($29 / month) — unlimited employees, geofence enforcement, Smart Fill suggestions for open shifts, labor cost tracking + budget projections, recurring shift templates with assignee, full audit trail on time entry edits, batch approvals, cross-role coverage.

Open Settings → Plan and tap Restore Purchases. CoverShift queries the App Store with your Apple ID and re-applies your Pro status. Make sure you're signed in with the same Apple ID that purchased Pro.

Cancel anytime in iOS Settings → [your name] → Subscriptions → CoverShift Pro → Cancel Subscription. You keep Pro features until the end of your current billing period, then drop to the Free tier.

If you have more than 10 employees when Pro ends, no employee data is deleted — but new shifts and claims are paused until you either upgrade again or reduce the team to 10.

Refunds for App Store purchases are handled by Apple. Visit support.apple.com/billing and request a refund for the CoverShift Pro charge. We don't process refunds directly because we never see your payment details.

Open Settings → Account → Delete Account. Confirm the destructive action (type DELETE on the confirmation sheet). The app hard-deletes your authentication record and your profile row immediately. Foreign-key cascades remove your time entries, time-off requests, availability, role-grant requests, push tokens, notifications, and personal app data. Shift history, coverage history, and swap history are retained with your row marked deleted so the manager's audit trail stays intact.

If you are the only manager of a business and want to delete the business too, please email [email protected] first so we can transfer ownership or archive cleanly.

You lose access to the business workspace immediately. Your historical shift data stays in the business's archive for the manager's records (this is what payroll runs against). Your profile becomes inactive — you can still sign in to CoverShift but you won't see any business data until you join a new one.

Push is the entire mechanism for "your shift posted," "your claim was approved," "your time-off was approved," "you missed your clock-in window." Without push, people miss the moment that matters. You can turn it off in iOS Settings at any time and the app keeps working — but you lose the real-time loop that makes coverage actually solvable.

Account name + email (from Sign in with Apple), business name and location text (user-entered, not GPS), shift data, time entries, push token. See the Privacy Policy for the full breakdown. We never sell your data and we never use it for advertising.